Gong-show. I don't know what exactly the word means, but I'm sure it perfectly describes the day at work today.
It went like this: I was scheduled for 11 AM. At 8:00 AM the phone rang and woke me up; I checked the call display and my worst fears and suspicions were confirmed: it was my work. So I rolled over and went back to sleep. Yes, of course Sandi, as I'll call here here, didn't show up again. She never does for her 7:00 AM week-end shifts, and yet they put her on then every week-end without fail. Thus, it is their own stupid fault and I decided to sleep. I guess the extra $50 in tips would have been nice, but when you are rudely awakened from a good dream, sleeping seems much more profitable.
So I came in to work at 11, and three girls were frantically trying to handle a full and overflowing restaurant. Murphy's law: it's always more busy when you are short staffed. Everyone, of course was stressed out and angry and one on the verge of tears (though this one is often on the verge of tears, so that doesn't mean much). I got thrown into the mess and tried to find myself and be cheerful about it, which I did, quite successfully, I must say.
The afternoon wore on and customers kept coming. The girls, and some of the guys in the back, for some reason, had to stay longer than had been planned, so there was some more angry people.
When 2:00 rolled around, the 2:00 girl still hadn't shown and so more tempers flared. She came 10 minutes late, and it turns out she was there the whole time, she just decided to have a smoke break before she started. Brillant.
Well, this said 2:00 girl was also pissed off for some reason. She grumbled and swore at a few people, then muttered something about punching someone in the face and stormed out of the door.
Wonderful.
Next came in scary butch-girl who just started in the back. She had some sort of injury and said that she had just gotten out of surgury an hour before she came to work. When my boss told her to tie back her long scraggly hair, because no one wants to find one of those in their food, she flipped and said that if she got any more bitching she would leave. She didn't get any more bitching, but she left anyway.
Number 3.
I must say, these things made me smile, and for some reason, I was in a great mood today. I'm sure some people wanted to kick me in the teeth.
Though my job is a gongshow, there are always the people there who can make me smile, and thus, I like my job.